Terms of Service

Last updated: 03/09/2025

By booking a service with Running Right Mobile Mechanics, you agree to the following terms:

1. Services Provided

Running Right Mobile Mechanics provides mobile vehicle servicing and repairs at the customer’s nominated location
Services include routine servicing, mechanical repairs, and pre-service inspections as outlined at the time of booking
Diagnostic work, advanced programming, or specialised services outside the advertised scope are not included unless agreed in writing

2. Quotes and Pricing

All quotes are estimates based on the information provided. Final costs may vary if additional parts or labour are required
Customers will be notified of any changes before work continues
Prices are inclusive of parts and labour, unless otherwise stated

3. Payment

Payment is due on completion of services, unless prior arrangements are agreed in writing
Accepted payment methods: Cash, Credit Card/Eftpos, Afterpay, Zip
Invoices not paid within 7 days may incur late fees.

4. Customer Responsibilities

The customer must ensure the vehicle is safely accessible for work to be carried out
The customer is responsible for disclosing all known issues, modifications, and prior repairs
If the vehicle is not in a safe or suitable location, services may be refused or rescheduled

5. Parts and Warranty

Parts supplied and installed by Running Right Mobile Mechanics are covered by manufacturer or supplier warranties
Labour warranty is 6 months or 10,000 km (whichever occurs first), unless otherwise stated
Warranty is void where the vehicle has been tampered with, improperly maintained, or used outside of normal operating conditions
No warranty applies to customer-supplied parts

6. Liability

Running Right Mobile Mechanics will take all reasonable care when carrying out services
We are not liable for pre-existing faults, wear and tear, or failures unrelated to the work performed
We are not liable for loss of income, loss of use, or consequential damages arising from repairs or delays

7. Cancellation and Rescheduling

Bookings cancelled with less than 24 hours’ notice may incur a call-out fee
Severe weather, unsafe conditions, or emergencies may require rescheduling (at no additional cost to the customer)

8. Compliance with Australian Consumer Law (ACL)

These terms do not override your rights under the Australian Consumer Law
Customers are entitled to remedies for faulty workmanship or defective parts in accordance with the ACL

9. Privacy

Customer information will only be collected and used for booking, servicing, invoicing, and warranty purposes
Personal information will not be shared with third parties without consent, unless required by law

10. Governing Law