Privacy Policy

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Privacy Policy
Running Right Mobile Mechanics
Effective Date: 01/10/2024

1. Introduction

Running Right Mobile Mechanics ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Name, contact details (phone number, email, address)
• Vehicle details, service history, and preferences
• Payment information (processed securely via third-party providers)
• Customer inquiries and feedback
• Marketing preferences (if opted in)

We also collect business-related information such as supplier details, stock inventory records, and operational data to manage our services effectively.

3. How We Collect Your Information

We collect personal information through:

• Our website and online booking system
• Phone, email, and SMS communications
• Job management and customer relationship management (CRM) software
• In-person interactions during service visits
• Digital payment systems

4. How We Use Your Information

We use collected information for the following purposes:

• Providing vehicle repair, maintenance, and related services
• Scheduling appointments and managing service records
• Processing payments and issuing invoices
• Sending service reminders and customer communications
• Marketing (only if consent has been given)
• Complying with legal and regulatory obligations

5. How We Store and Protect Your Information

We store customer and business data securely using encrypted, cloud-based systems that comply with industry standards. Measures we take to protect your information include:

• Restricted access controls and multi-factor authentication (MFA)
• Secure data backups and encrypted storage
• Regular reviews to ensure compliance with Australian privacy laws

We only retain personal information for as long as necessary to fulfill our business and legal obligations.

6. Disclosure of Personal Information

We do not sell or rent personal information to third parties. However, we may disclose information to:

• Service providers (e.g., payment processors, IT support, job management systems)
• Legal or regulatory authorities if required by law
• Business partners for operational purposes (only with consent)

7. Customer Rights & Access to Information

You have the right to:

• Request access to the personal information we hold about you
• Request corrections or updates to your personal details
• Withdraw consent for marketing communications
• Request deletion of personal data where legally applicable

To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact:

Running Right Mobile Mechanics
sam@runningrightmechanics.com.au
0466 828 407

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.